Here are some of our most frequently asked questions about coming to our clinic.
Do you treat...?
We offer physiotherapy for many different types of conditions. For example, low back pain, sports injuries, motor vehicle accidents, neurological conditions, and WCB claims are all commonly treated at our clinic. For our pediatric clients, in addition to all those listed above, we also treat infant torticollis, head shape, and developmental concerns amongst other things. No matter what your diagnosis, we've got you covered!
Will my visit be covered?
Depending on your diagnosis and your situation, there are a variety of different funding options available, including CRP (or Alberta Health Care funding), private benefits, MVA and WCB funding. Please visit our funding page to learn more, or just give us a call!
Can you direct bill my insurance?
Yes, most Extended Health Benefit plans offer either direct billing, or allow us to bill on your behalf. While it may depend on your individual plan, our administrative staff are happy to look into pre-determining your coverage, and providing you any assistance that you need.
How long will my visit take?
In most cases, we book longer appointment times than average in order to give you more time One-on-One with our therapists. Your initial visit at our clinic (or Assessment) will be anywhere from 45 minutes to 1 hour 15 minutes. Expect your follow up visits (or Treatments) to be anywhere from 30-60 minutes.
What should I bring with me to my visit?
Please bring your Alberta Health Care number, any information you have regarding your condition (including Dr notes, Xray reports, etc), and any information needed to help submit your claim such as Extended Health Benefit cards, claim numbers, and Adjuster contact info (if applicable). In addition, you may want to bring comfortable clothes such as shorts or Tshirts to change into, but don't worry, we have some here if you forget.
I don't like dogs. Can I still come to your clinic?
Our Pet Therapy program involves having Rigger, our trained service dog, on site to help ease stress and improve mood. Our program runs two afternoons per week, so Rigger is only on site during those hours. If you would rather not be around our therapy dog, please consider booking your visit on another day. Alternatively, if you need to attend during those times due to scheduling, please simply let our staff know you would not like Rigger to come visit you, and we will ensure you have as little contact with him as you desire.